Be it music or comedy, theater or sports, one aspect of live entertainment that has plagued fans for years is tickets. For every person who is able to get through on a Ticketmaster on-sale for a major event, it seems there are five more people who get shut out, only to resort to secondhand ticket agencies like Stubhub.With his recent tour announcement, comedian Louis C.K. has shared his thoughts on how to overcome this problem. Not only is he planning to pay for some of the ticket fees himself, but he’s also planning to invalidate tickets sold through secondhand channels. He says that, “either way I’m making plenty of money on the tour.”You can read the full quote from Louis C.K., and bask in the marvel of his ability to sell tickets fairly to his fans. Why can’t all musicians do it like this?!“Most tickets are $50 or less. There are no ticket fees for any shows. My agent worked hard to accomplish this by negotiating in every city and finding venues that were willing to help us make the shows affordable. In some cases, the venues and I are splitting the ticket charges between us so you don’t have to pay it. In the end it’s worth it to me because I don’t want coming to see me to be a painful choice for anyone and either way I’m making plenty of money on the tour. I sincerely hope that everyone takes advantage of this by simply buying the affordable tickets and coming to the shows. For those of you who plan to take the opportunity of the simple and cheap ticketing on this tour to make a profit at the expense of my fans, please note that we are working hard to prevent scalping and that if you resell your tickets at an unfair price, you are risking having your tickets invalidated. Also if you purchase tickets to my shows from Stubhub or other scalping sites, that ticket may not be valid.“If you buy tickets to one of my shows and you can’t go, or you somehow get stuck with them, please contact us at Lcktix16@gmail.com and we will try to help you get your money back. If you buy tickets from a reseller and they get cancelled, please contact us here because we probably now have that ticket and are going to throw it back on sale at the original price and you could get it that way. In any case, you can always reach out and we will try to help you.“That’s in America. In Europe and Israel I don’t honestly know what we are charging because the ticketing systems there are very different. It’s taken us a few years to build the relationships we have with the venues and ticket companies here in the states so we could pull this off. Over there we are trusting their system to take care of you.”You can see the full schedule below.Louis CK 2016 Tour Dates:05/17 – Baltimore, MD @ Lyric Theatre (early show)05/17 – Baltimore, MD @ Lyric Theatre (late show)05/18 – Baltimore, MD @ Lyric Theatre (early show)05/18 – Baltimore, MD @ Lyric Theatre (late show)05/19 – Asbury Park, NJ @ Paramount Theatre05/20 – Asbury Park, NJ @ Paramount Theatre05/20 – Asbury Park, NJ @ Paramount Theatre (late show)05/25 – Mashantucket, CT @ Foxwoods Grand Theatre05/26 – Mashantucket, CT @ Foxwoods Grand Theatre05/31 – Chicago, IL @ Chicago Theatre06/01 – Chicago, IL @ Chicago Theatre06/02 – Chicago, IL @ Chicago Theatre (early show)06/02 – Chicago, IL @ Chicago Theatre (late show)06/03 – Chicago, IL @ Chicago Theatre (late show)06/08 – Wikes-Barre, PA @ Mohegan Sun Arena06/09 – Reading, PA @ Santander Arena07/07 – Kansas City, MO @ Sprint Center07/09 – Oakland, CA @ Oracle Arena07/10 – Inglewood, CA @ The Los Angeles Forum07/12 – Houston, TX @ NRG Arena07/14 – Nashville, TN @ Bridgestone Arena07/15 – Greensboro, NC @ Greensboro Coliseum07/22 – Forest Hills, NY @ Forest Hills Stadium08/01 – Milwaukee, WI @ BMO Harris Bradley Center08/02 – Minneapolis, MN @ Target Center08/03 – Omaha, NE @ CenturyLink Center08/04 – St. Louis, MO @ Scottrade Center08/05 – Detroit, MI @ Joe Louis Arena08/06 – Springfield, MA @ MassMutual Center08/12 – London, UK @ Wembley Arena08/15 – Dublin, IE @ 3Arena08/16 – Amsterdam, NL @ Ziggo Dome08/18 – Jerusalem, IS @ Jerusalem Payis Arena08/20 – Copenhagen, DK @ Forum Copenhagen08/21 – Paris, FR @ L’Olympia08/22 – Prague, CH @ Prague Congress Centre09/08 – New York, NY @ Madison Square Garden09/12 – New York, NY @ Madison Square Garden
Coming into its 11th anniversary this Saturday, The Mustache Bash has gone from humble beginnings to a San Diego tradition—the holiday of funk for thousands who return year after year. The 70’s costume extravaganza on the water will this year host two stages, a massive bar, and full lineup featuring music from The Floozies, Escort, Greg Wilson, Danny Krivit, The Mustache Bash Family Band, The Puscie Jones Revue, Rambo, and Abby Normal. Rounding out the music Saturday night will be elite producer Peanut Butter Wolf serenading the Official Bash Boat Afterparty on San Diego Bay. A percentage of the Bash’s proceeds will be donated to Plastic Tides, the environmental partner for 2018.Who doesn’t like a good mustache, right? Whether it is a Magnum P.I., the Fu Manchu, a solid Handlebar, or whatever you please, the mustache is certainly a symbol. If you are down with the stache, you can see plenty of them this Saturday, March 24 at The Port Pavilion in San Diego, CA. May the funk be with you.For more information about the event, head to their official website!
Primus leader Les Claypool issued a statement that Primus will take a break from touring, according to Jambands.com. Currently on the road with Mastodon in support of their most recent album, The Desaturating Seven, this will be “the last Primus run for a bit”, according to the bass maestro. He continues, urging fans, that “if you want to get your Goblin Rock fix, now is the time to do so.”Read the full statement from Les Claypool below:Howdy folks, we are in the midst of our longest summer tour of many moons and we are lucky and happy to be flanked by our new comrades, the glorious Vikings known as Mastodon. This will be the last Primus run for a bit as we will need to cool-out for awhile, recharge and work on our nunchaku skills. So, if you want to get your Goblin Rock fix, now is the time to do so as it will be the last time to witness the glory of the Desaturating Seven production. See y’all on the highway…Claypool’s other project, The Claypool Lennon Delirium, was in the studio recording new music back in February. The seemingly unlikely duo of Primus bassist and Beatles offspring/Ghost Of A Saber Tooth Tiger leader Sean Lennon released an album back in 2016 and toured heavily in Monolith of Phobos‘ support.While Claypool tends to keep his side projects short, the duo collaborated again in 2017 for a special Record Store Day release, which featured four cosmically psychedelic covers, including “Astronomy Domine” by Pink Floyd, “Boris the Spider,” by The Who, “The Court of the Crimson King” by King Crimson, and “Satori” by Flower Travellin’ Band. Again, the CLD impressed beyond measure. Now, with Primus taking time off, we’re keeping our fingers crossed that The Claypool Lennon Delirium will make an official return with new music soon.Primus and Mastadon continue tour tonight in Glens Falls, New York. See below for a full list of tour dates.Primus/Mastadon Summer TourMay 25 – Glen Falls, NY – Cool Insuring ArenaMay 26 – Providence, RI – Bold Point ParkMay 27 – Portland, ME – TBAMay 29 – Boston, MA – Blue Hills Bank PavilionMay 30 – Philadelphia, PA – Penn’s Landing – Festival PierJun 01 – Asbury Park, NJ – Stone Pony SummerstageJun 02 – Baltimore, MD – Pier 6 PavilionJun 03 – Brooklyn, NY – Ford Amphitheater @ Coney Island BoardwalkJun 05 – Columbus, OH – Express Live! Outdoor AmphitheatreJun 06 – Chicago, IL – Huntington Bank Pavilion at Northerly IslandJun 08 – Pittsburgh, PA – Stage AEJun 09 – Sterling Heights, MI – Michigan Lottery Amphitheater at Freedom HillJun 10 – Indianapolis, IN – Farmer’s Bureau Insurance Lawn at White River State ParkJun 12 – Cincinnati, OH – PNC Pavilion at Riverbend Music CenterJun 14 – Minneapolis, MN – MYTH LIVEJun 15 – Bonner Springs, KS – Providence Medical Center AmphitheaterJun 16 – Camdenton, MO – Ozarks AmphitheaterJun 18 – Lincoln, NE – Pinewood Bowl TheaterJun 21 – Bonner, MT – Kettlehouse AmphitheaterJun 22 – Seattle, WA – Marymoor ParkJun 23 – Bend, OR – Les Schwab AmphitheaterJun 25 – Troutdale, OR – EdgefieldJun 28 – Avila Beach, CA – Avila Beach Resort AmphitheaterJun 29 – Berkeley, CA – The Greek Theatre at UC BerkeleyJun 30 – Lincoln, CA – Thunder Valley Resort CasinoJul 02 – Salt Lake City, UT -The Great Salt Air – OutdoorsJul 03 – Las Vegas, NV – Downtown Event CenterJul 05 – Los Angeles, CA – The Greek TheatreJul 06 – San Diego, CA – Cal Coast Credit Union Open Air TheaterJul 07 – Phoenix, AZ – Comerica TheatreView All Tour Dates[H/T Jambands]
Paul Farmer, an anthropologist and physician whose research has helped to revolutionize the strategies for treating infectious disease in some of the poorest corners of the world, has been named a University Professor, Harvard’s highest distinction for a faculty member.“Paul Farmer is best known to the public as a pioneering humanitarian,” President Drew Faust said in announcing the appointment. “But among scholars he is equally well-known for his research and writing, which have crossed boundaries between the social sciences and biomedical research and married theory and practice to forge a new approach to global health. He is also an outstanding educator with a remarkable capacity to inspire students to focus their minds and their energies on serving the common good.”The President and Fellows of Harvard College established the University Professorships in 1935 to recognize “individuals of distinction … working on the frontiers of knowledge, and in such a way as to cross the conventional boundaries of the specialties.”Farmer, whose research focuses on community-based strategies for combating infectious diseases, on health and human rights, and on the role of social inequalities in determining disease distribution and outcomes, becomes the first Kolokotrones University Professor, a chair established through a gift from Wendy and Theo Kolokotrones, M.B.A. ’70.“Having built my academic career around the conviction that we can take the fruits of scientific discovery in medicine and public health and improve the lives of people who have been marginalized by poverty and other forces beyond their immediate control, I am deeply grateful to Harvard,” Farmer said. “I’m grateful for decades of support for a model of engagement that links research to training to direct services, and for the opportunity to show how scholarship and teaching can have a profound impact outside the classroom.”Born in North Adams, Mass., Farmer received his undergraduate education at Duke University before earning an M.D. as well as a Ph.D. in anthropology from Harvard in 1990.He is the Maude and Lillian Presley Professor and Chair of the Department of Global Health and Social Medicine at Harvard Medical School. In addition, he is chief of the Division of Global Health Equity at Brigham and Women’s Hospital, professor in the Department of Global Health and Population at the Harvard School of Public Health, and a leading figure in the Harvard Institute for Global Health, with responsibility for medical education and physician training.Farmer is widely known as co-founder of Partners In Health, the international humanitarian organization that works cooperatively with communities to combat disease in resource-poor settings. With the team at Partners In Health, Farmer has played a key role in mobilizing relief efforts after such devastating disasters as the earthquake in Haiti and in the advancement of community-based strategies for treating AIDS and tuberculosis among populations living in extreme poverty. He has been involved in the construction or renovation of dozens of hospitals and clinics in Latin America and Africa, and has trained hundreds of physicians from Harvard Medical School and across the world.His research at the intersection of medical anthropology, public health, and clinical medicine has formed a cornerstone of the effort to relate theory to effective practice in global health. His work is recognized as having made essential contributions to ethnography, the anthropology of epidemic disease, the theory of structural violence, and empirical studies of human rights in the health arena. He also has contributed to clinical literature in the arena of drug-resistant tuberculosis and AIDS. While many scholars working in the field of medical anthropology are able to clearly describe the problems facing a particular community, Farmer’s medical training and extensive fieldwork enable him and his team to develop and implement solutions to serious public health challenges.In the course of his work, he has documented the ways that power relationships in underdeveloped societies act as obstacles to effective health programs and has shown how better ethnographic knowledge can overcome such obstacles. His books “AIDS and Accusation,” “Infections and Inequalities,” and “Pathologies of Power” are staples of the curricula in public health and anthropology courses for undergraduates, graduate students, and medical students. “Partner to the Poor: A Paul Farmer Reader” was recently published by the University of California Press.His work with AIDS and tuberculosis patients in Haiti, Peru, and Rwanda has been instrumental in convincing global health organizations that treatment and prevention must be integrated fully in such settings. Previously, concerns that poor populations would not stick with extensive treatment regimens led policymakers to place their emphasis on prevention efforts.“We know social inequalities are embodied in the literal sense, and then increase the risk for many pathologies and also for poor health outcomes, even though we do have, globally, the means to improve outcomes dramatically,” he said. “These are truly biosocial problems, but ones which we really can address.”Among the many distinctions awarded to Farmer are the Carter Award for Humanitarian Contributions to the Health of Humankind from the National Foundation for Infectious Diseases, the Salk Institute Medal for Health and Humanity, the American Anthropological Association’s Margaret Mead Award, and a John D. and Catherine T. MacArthur Foundation Award. He is a member of the American Academy of Arts and Sciences and of the Institute of Medicine of the National Academy of Sciences.
When she was a Radcliffe fellow in 2002, Lizabeth Cohen, Harvard’s Howard Mumford Jones Professor of American Studies, needed help.The deadline for her upcoming book “A Consumers’ Republic: The Politics of Mass Consumption in Postwar America,” was fast approaching, and there were “holes in the work.”“I needed to clone myself,” recalled Cohen, who did the next best thing. She partnered with an enthusiastic Harvard College history concentrator. “We would brainstorm, and then I would send her off to Widener to dig around and see what she could find. It was tremendously helpful, and rewarding for both of us.”Cohen, dean of the Radcliffe Institute for Advanced Study, took advantage of the longtime Radcliffe Institute Research Partnership Program, which pairs students with the institute’s fellows: artists, scientists, scholars, and professionals who delve into a dynamic range of subjects during their Cambridge year.Over the past decade, more than 500 students have taken part, teaming with the fellows to study such diverse topics as the history of the brownie, the search for new planets, the connection between language and cognition, the impact of Olympic stadiums on urban infrastructure, hip-hop culture, and more.Participants agree that the benefits of the paid research positions, which require an average of five to 10 hours a week from a student, extend well beyond the financial rewards or having an extra pair of hands. “We make it clear,” said Cohen, “the students are to be true partners.”For Dan Smail, the life of the secluded scholar is nothing new. As a medieval historian, he has spent countless hours alone in archives deciphering texts written in ancient scripts. Working with just your source material, admitted the Harvard professor of history, “can be very lonely.” But over the past academic year, Smail received some welcome company.Through the research program, Smail and three student collaborators created a humanities lab in his Byerly Hall office. They met weekly, for five hours at a time, lunch included, and tried to unravel material mysteries of the Middle Ages.Smail enlisted their help for his book “Goods and Debts in Mediterranean Europe,” which uses archival records generated by the process of debt recovery to examine the material culture of the time.He employed the Latin skills of a classics concentrator to help him complete a computerized glossary of ancient terms. His two student researchers skilled in Excel pored over his notes and transcriptions of thousands of archival documents and entered the monetary value of household items into a comprehensive spreadsheet.“The most striking conclusion of that project was the fact that the investment in movable goods (including linens, but especially clothing and fine metal wares made of silver and jewels) rivaled the investment in real estate,” said Smail. “That discovery sprang out of this work.”Smail said he loved working with a team and the opportunity to bounce ideas off of a readership he would like to reach, “smart, interested people,” he said, “with no special knowledge” of medieval history. If they found ideas he broached interesting, Smail said he was “sure to pursue them.”While some students look for projects connected to their fields of study, others gravitate toward those that simply pique their curiosity, or allow them to apply their skills to something new. Math concentrator Shelby Lin welcomed the chance to work with Michael Brenner, the man behind the wildly popular sessions called “Science and Cooking: From Haute Cuisine to the Science of Soft Matter.”Harvard’s Glover Professor of Applied Mathematics and Applied Physics used his Radcliffe year to examine how to solve scientific questions raised in the kitchen with the help of mathematical models, along the way tracking history of two popular sweets.Lin’s team of four student researchers combed the extensive cookbook collection at the Schlesinger Library for old cookie and brownie recipes, and contacted celebrity cooks, including the pastry chef at the White House, looking for the same. They even hit the kitchen, experimenting with the ratios of ingredients in cookies and brownies.Lin fed the collected data into a spreadsheet and developed a statistical graph that plotted the evolution of recipes for cookies and brownies over time.“I wanted to see ways to apply math to new and interesting things,” said Lin. The project did exactly that, she said, teaching her new analytical skills, while offering her insights into the evolution of the treats.The exchange of ideas is a critical component of the program for the fellows and students alike.Music concentrator Zach Sheets ’13 used his computer skills to help composer John Aylward more efficiently capture notes on the page for his works of modern classical music. Sheets, a flutist and composer, instructed Aylward, who often still works with paper and pencil, in the nuances of the music notation software Sibelius. In turn, Aylward helped Sheets with his own arrangements, offering him suggestions on things like “musical aesthetics and how to think about beginning a composition.”“I have definitely learned a lot from talking to someone, not just once or twice but very often,” said Sheets, someone “who thinks very differently about how music is constructed, or about how he constructs music or his working process.”
Saint Mary’s will host Light the Night, an annual walk in support of the Leukemia and Lymphoma Society (LLS) Thursday, Carrie Call, director of the Office for Civic and Social Engagement (OCSE) said. Registration for the walk will begin at 5 p.m., and the walk will begin at 7 p.m. This is the fourth year the College will host Light the Night. Each year, students, faculty, staff and members of the community gather together to raise funds and awareness for LLS. OCSE is sponsoring the event. “It’s a way to show our support of and solidarity with those who are battling cancer,” Call said. The proceeds raised from the walk will support research on blood cancers, Call said. In addition, the money will provide funding for patient services for local community members who are being treated for blood cancers. “The purpose of hosting this event is to raise awareness about blood cancers and to give people the opportunity to walk in solidarity with those who are struggling with cancer,” she said. “It means a great deal to an individual when a whole team rallies around him or her and takes part in the walk.” According to Call, LLS approached the College with the intent to host the event on campus. Call said the College saw the walk “as an opportunity to get the campus community involved with a great organization,” and decided to begin hosting the event annually. With more than 300 walkers expected to attend, Call said students have the opportunity to become involved with Light the Night in a variety of ways. “Students can get involved by walking and by raising money,” she said. “Even a few dollars makes a difference.” Students can also become involved by volunteering to help with the event. According to Call, Light the Night is an important event for several reasons. “First of all, raising awareness about serious medical issues is always a worthy cause,” Call said. “Secondly, it’s important for us as a faith-based college to demonstrate our solidarity with and support for those who are in need.” Call said students, faculty, staff and community members can register as an individual or as a team to participate in the walk. To register for the walk, visit www3.saintmarys.edu/ocse/calendar/ltn-form
PEAK RESORTS CLOSES ON PURCHASE OF MOUNT SNOW AND ATTITASH RESORTSST. LOUIS, MO- (April 5, 2007) – Peak Resorts announced today the completion of the purchase of Mount Snow and Attitash resorts from American Skiing Company. The sale agreement, originally announced on February 16, includes all properties and assets of Mount Snow and Attitash resorts, for a purchase price of $73.5 million. In addition, Peak Resorts assumed approximately $2 million in debt and other liabilities related to the resorts.”We are very excited to welcome these two fine resorts to the Peak group,” said Tim Boyd, President of Peak Resorts. “Both resorts have talented management teams and a proud tradition; we look forward to working with the resorts and local partners to build a strong future for both areas.” Season pass products for the 2007-2008 season and other issues related to the transition are being reviewed, according to Boyd. Announcements will be forthcoming when details are finalized. Peak Resorts operates 11 ski areas and 2 golf courses in 6 states. Peak Resorts Inc. is committed to building an enhanced resort experience at each of their properties.##
Illustration by Wade MickleyLance Armstrong: Cheater or Champion?Cheater: 32%Actually, he’s a champion cheater. Most of the other podium finishers have since been found to have been doping; he beat them; he had to be doping, too. He just happens to be the best of the dopers. It sure would have been nice to have seen a straight Tour to see if he really was the best. —Scott Sheer, Lexington, S.CI thought he was a champion for a long time but hits just keep on coming. In the early 2000s, the French thought he was a cheater but still a champion because everyone else was cheating as well. I think that will be the final verdict…both. —K. Fields, Simpsonville, S.C. They are all a bunch of dopes. There always has been and always will be doping in the Tour unless you ban the use of any and all supplements. As soon as a test comes out for one substance, another supplement comes out that can’t be tested. Lance didn’t win all of those times because he was doping. Everyone else was doping too. —Jeremy, Stow, Mass. Champion: 58%He’s the most tested athlete in sports history, and it’s never been proven that he has cheated. Champion. —Scott, Charlotte, N.C.It will be a sad day if they ever prove Lance cheated. For now, I say champion, because my heart wants that to be true. My head suspects that someday cheater will takes its place. —Joy Scruggs, Waterloo, OntarioIs any whitewater river better than the Gauley?Yes: 35%The Gauley is amazing, but we’re only able to enjoy the dam-released river for a small amount of time every fall. I prefer the Chattooga, because I can get an equally epic class V experience on rapids like Five Falls and Sock-em-Dog. The setting of the Chattooga is a little more wild and secluded, and I’m able to paddle in the spring—my favorite time to hit the water. —Alison Shaw, via e-mailMaybe it’s the best in the East, but I did a multi-day trip on the Salmon River in Idaho and it was a high point of my life. —Chuck A., Knoxville, Tenn. No: 65%The Gauley combines big water, great scenery, ease of access, and affordability, as far as whitewater goes. I have rafted the Gauley for a number of years, along with a number of other rivers in North America. Doesn’t get any better. Did I mention how friendly West Virginians are, too? —Mark Wenger, Charlottesville, Va. 1 2
ShareShareSharePrintMailGooglePinterestDiggRedditStumbleuponDeliciousBufferTumblr NCUA Board Chairman Debbie Matz told lawmakers Thursday that the agency soon will publish the unredacted auditor analysis of the agency’s overhead transfer rate methodology but that it does not plan to delay final action on risk-based capital.Matz was testifying before a hearing of the House Financial Services Subcommittee on Financial Institutions and Consumer Credit, chaired by Rep. Randy Neugebauer, R-Texas.Neugebauer asked why NCUA’s budget has been growing in recent years when other agency budgets, such as FDIC’s, are shrinking. Matz responded that FDIC’s and NCUA’s operating budgets are comparable and that NCUA’s budget has grown to ensure the agency sufficient resources to tackle challenges like those faced during the financial crisis.The hearing drew numerous questions for Matz about the agency’s budget process, disclosure and some rulemaking. For example: continue reading »
2SHARESShareShareSharePrintMailGooglePinterestDiggRedditStumbleuponDeliciousBufferTumblr,Liz Garster Liz Garster is AVP of Marketing & Client Services at TwoScore, a firm dedicated to helping credit unions achieve their strategic goals through marketing. Working in credit unions for over … Web: www.twoscore.com Details There is a lot to be excited about when upgrading your credit union’s core system. You likely have all sorts of fancy reporting dashboards with queries so robust you can target members by what they had for lunch last Thursday. Now that your data processor is entering the 21stcentury, your staff will be able to do their jobs more efficiently. You can’t wait for your members to have access to an online banking platform that trades in clunky for intuitive.To make certain the transition goes off without a hitch, leadership will likely focus on the logistics of the migration, and employees are probably hard at work training on the new system. But in these weeks and months navigating how this huge change will impact you and your organization, how much have you communicated to your members how it will impact them?In recent weeks, COVID-19 has taught us a ton about our credit unions and ourselves; one of the lessons we can take away is the importance of consistently communicating big changes to members, so they know what to expect. We’ve also seen how chaotic it can feel to have that communication be reactionary and unplanned. When we have the luxury of knowing what we need to tell members and by when, we should take full advantage of it. And not just once or twice. Credit unions often see member communication as a checkbox on the list of rolling out a new system – “We did it! We sent them a letter. Now they know this is happening.” But the old Rule of Seven marketing adage teaches us that because things are SO noisy in today’s world, members need to see something about seven times before it really sinks in that something is going on at the credit union that might require their attention or action. By the time you feel like the next email you send out will result in a mass unsubscribe, members are just starting to take notice. This is especially true when communication is sent out over a long period of time over a multitude of different channels.Since your credit union will be living with this core processor for years, perhaps even decades, making a switch is a BIG strategic decision to make. And ultimately, it’s one you’re making for the benefit of your members, so they feel like they have a strong financial partner offering them the tools to make their lives easier. Your hard work and impact of this decision is immediately lost if the beneficiaries don’t feel like they’re seeing a benefit. It’s also lost on employees when on what should be a celebratory day, they’re stuck flooding confused and irate calls and visits.If members’ first impression of your new system is that they feel blindsided, breaking that trust will lead to resentment and potentially the end of the relationship. Talk to your members about the timeline and advantages of this decision early and often, and even if they have questions, they can’t say you didn’t let them know.