Mireille Jakobsen, Luc Gesvert and Robert Kimpton are the first names of this year’s HOW Festival
Among the numerous panels this year, “Going green: How we can participate in saving the planet while at the same time adding value to our guests”, Where the director of sustainable business of BC Hospitality Group and a tireless advocate of sustainable solutions will Mireille Jakobsen with many years of experience in implementing CRS strategies in the hotel and MICE industry along with Robeta Kimpton, a member of the global hotel team at Schneider Electric, responsible for global hotel innovation, marketing and hotel strategies in an organization whose great passion is sustainability and energy management in the hospitality industry to discover all the challenges they have faced in their business. Besides them, Luc Gesvert, Vice President of Sales, Distribution, Revenue, Loyalty and Marketing Accor Group for Eastern Europe, Russia and CIS Countries will hold a presentation on “Guest experience, loyalty, personalization” where he will share his rich experience in the field of hospitality, but also indicate what challenges he faces in his work. Today’s travelers are looking for a different attitude towards them as customers, and although the hotel business seems to be changing a lot, some industries, such as retail, have gone far beyond knowing their customers. Gesvert will reveal his views on this and other topics in an interview, immediately after the presentation. Early bird sign up for Hotel Operations Weekend Festival they are still open and lasting until June 16th 2019, and participants with interesting panel discussions and workshops are expected this year as well team building and large party. More information at https://www.howfestival.com/ The only festival in Europe dedicated to hotel operations, Hotel Operations Weekend / HOW / Festival this year from 16 to 18 October bring together numerous international and regional experts from the hotel and related industries, and the first confirmed names coming to the festival are Mireille Jakobsen, Robert Kimpton i Luc Gesvert. The goal of this festival, which has positioned itself as the largest hotel conference in the region in the last two years, is to present international trends in hotel operations and examples of good practice, facilitate the implementation of new products, but also connect all visitors and industry experts.